Getting Started

Ordering

• Available SIM types
• Delivery costs
• Do I need to sign for my order?
• Global Managed Leo Plus - Order Management
• Global Managed Leo Plus - Service Overview
• How do I track my order?
• See all 7 articles

Support

• How do I raise a support ticket?
• How can I check if my SIM can roam in a certain country?
• How to manage your support tickets
• Which APN should I use?

Billing

• Billing cycles
• Can I cap the usage on my SIMs?
• Can I pay my invoice by credit card?
• How can I get a copy of my invoice?
• How do I pay my invoice?
• What documents do I receive with my invoice?
• See all 10 articles

SIMPro

• Creating SIMPro users
• Custom field labels
• How do I find my SIM information?
• How do I find out if my SIM is using the Private or Public APN?
• Managing SMS in SIMPro
• Sending SMS in SIMPro
• See all 14 articles

Account Setup

• Accessing and logging in to your account
• Activation profiles
• Can I manage who has access to SIMPro?
• I have forgotten my username or password
• I'm having issues logging in to my account
• Setting up the Head SIMPro user and SIM Admins