Order management involves several steps for ordering GWA services. Here’s a summary of the process:
- Order Submission: Start by submitting a completed Sales Order form to sales@wirelesslogic.com.
- Order Notice Issue: Within 48 hours, a Wireless Logic Group Company will issue a Sales Order Notice, confirming service details and delivery information.
- Order In Progress: After issuing the Sales Order Notice, we will start to execute the underlying orders for delivery of the service. It is essential that the local point of contact indicated on the work order is aware of the upcoming service delivery, as without his/her acceptance, a Wireless Logic Group Company cannot deliver the order to the site. The project manager will keep the Customer up to date during this process on timing and any additional requirements.
- Order Delivery: A field engineer from Wireless Logic Group Company fulfils the order locally, following Work Order specifications. The service is finalized and tested, and a Ready for Use (RFU) notification is sent to the customer.
- Ready for Use (RFU) Notice: The RFU notice provides technical details and test results. It is sent within three business days after successful activation.
- Billing Start: Billing starts from the RFU date, and the product line item is included in the next invoice cycle.
On-Hold
The Customer may place any order “on hold” during the ordering cycle;
- Up to Stage 2 (Order Notice Issue) – Can be put on hold for up to 30 days.
- From Stage 3 (Order in Progress) – On hold are allowed but customer will accept liability for any additional cost if this is applicable. This might be additional cost for engineers, dataplans etc. Wireless will advise of this.
Cancellation and Modification of Orders in Progress
The Customer may cancel or modify orders which are in progress as follows;
- Up to Stage 2 (Order Notice Issue) – Changes or Cancellations are accepted at no charge.
- From Stage 3 (Order in Progress) - Changes or Cancellations are accepted but full charges are due. Wireless Logic Group Company will try to accommodate where possible to reduce and charge according to fair cost incurred; however, this is reviewed on a per case basis.
If the details of the service are modified substantially by the Customer (such as change in location, change in capacity or change in equipment) Wireless Logic Group Company reserves the right to charge Reconfiguration Charges or treat the modification as a cease and re-provide and charge a Cancellation Charge.
Once an order is completed and service is RFU, it can no longer be Cancelled, and the customer need to request for a Termination according to the termination clause and notice period stated in the MSA and Service Schedule.
Any termination request will need to be sent to commercialsupport@wirelesslogic.com and we will advise you of any outstanding termination charges within the next 48 hours. Upon confirmation, we will issue an official Termination Notice indicating the last billing date, service disconnection date and instructions on how to return the CPE to us.