Order management involves several steps for ordering GML services. Here’s a summary of the process:
- Order Submission: Start by submitting a completed Sales Order form to sales@wirelesslogic.com.
- Order Notice Issue: Within 48 hours, a Wireless Logic Group Company will issue a Sales Order Notice, confirming service details and delivery information. The central customer reviews and completes this notice.
- Order In Progress: After issuing the Sales Order Notice, an on-site survey determines the install plan for GML Plus service. If GML Plus is feasible, equipment is assigned, SIM cards are activated, and preparations are made for service delivery.
- Order Delivery: A field engineer from Wireless Logic Group Company fulfils the order locally, following Work Order specifications. The service is finalized and tested, and a Ready for Use (RFU) notification is sent to the customer.
- Ready for Use (RFU) Notice: The RFU notice provides technical details and test results. It is sent within three business days after successful activation.
- Billing Start: Billing starts from the RFU date, and the product line item is included in the next invoice cycle.
On-Hold
A customer may place any order “On-Hold” during the ordering cycle;
Up to Order Notice Issue (2) – Can be on hold for up to 30 calendar days. Thereafter, Wireless Logic Group Company may cancel the order.
Up to Order In Progress (3) – On hold are allowed but customers will accept liability for any additional cost incurred, where applicable. This may be additional cost for on-site engineers and Wireless Logic Group Company will advise accordingly.
Cancellations and Modifications
Customer may cancel or modify orders which are in progress as follows;
Up to Order Notice Issue (2) – Cancellations or modifications are accepted at no charge.
Up to Order In Progress (3) – Cancellations or modifications are accepted but full charges are due. Wireless Logic Group Company will try to accommodate where possible to reduce and charge according to fair cost incurred; however, this is reviewed on a per case basis.
From Order Delivery (4) – Cancellations or modifications are no longer accepted as the service has been activated. Customer will need to terminate or place a change order to modify the delivered service.
Note: If the details of the service are modified substantially by the Customer (such as change in location, change in capacity, or change in equipment) Wireless Logic Group Company reserves the right to charge Reconfiguration Charges or treat the modification as cancellation, charge a Cancellation Charge and customer must place a new order with Wireless Logic Group Company.