You can manage your support tickets by updating the ticket via email or in SIMPro.
By email
When you first create a ticket, you will receive an email confirming the ticket was created. You can reply to this email chain to update the ticket.
Your email must reference an existing ticket number (e.g. #12345).
SIMPro
- Log in to SIMPro and click Help > Support Tickets.
- You can view the status of your current tickets, as well as a history of any closed tickets:
- You can search for a particular ticket using the search bar:
- Click into the ticket for more details about the request.
- You can use the Comment button to add a comment to your ticket.
- In the Comments section of the ticket details, you can view any replies you have received from the agent assigned to your ticket: