How to manage your support tickets

You can manage your support tickets by updating the ticket via email or in SIMPro. 

By email

When you first create a ticket, you will receive an email confirming the ticket was created. You can reply to this email chain to update the ticket.

Your email must reference an existing ticket number (e.g. #12345).


  1. Log in to SIMPro and click Help > Support Tickets.
  2. You can view the status of your current tickets, as well as a history of any closed tickets:

  3. You can search for a particular ticket using the search bar:


  4. Click into the ticket for more details about the request.
  5. You can use the Comment button to add a comment to your ticket.
  6. In the Comments section of the ticket details, you can view any replies you have received from the agent assigned to your ticket:



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