The Head SIMPro User will need to be set up as a SIM admin. To set up the first SIM admin, you will need to contact support@wirelesslogic.com.
Once set up as the Head User, other SIM admins can be added. Only SIM admins can request changes to the SIM admin associated with an account.
To view who has been set up as an admin for your account, click Account > Billing Accounts.
Scroll to email addresses to view the email address under SIM Admin Email: