How do I top up my Pre-Pay SIM?

  1. Log in to SIMPro and navigate to your Pre-Pay custom tab to find your Pre-Pay SIMs.
  2. To select a single SIM, click on the ICCID hyperlink and then on the top-up button at the top of the screen:

  3. To select multiple SIMs, use the tick boxes (or click select all for the entire list) to choose the SIMs you want to top up:

  4. For multiple SIMs, you will need to click into More actions and select top-up > apply:

    Note: To add this button to the main Subscriptions page as a shortcut, click the pencil icon and select 'top-up' from the dropdown list:

  5. Once the top-up offer page has opened, select the desired top-up offer:

  6. Add an optional reference number and custom field.
  7. When you are happy with your selection, click the top-up button in the right-hand corner to submit your request:


    You will receive an email when the top-up has been completed.

If you experience any issues with your top-up, please contact us via chat during office hours (select the option Order Support) or email outside of office hours. 

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