Which SIMs are supported?
Caps & Alerts only work with selected networks and APNs. See the list of supported SIMs and networks - Caps & Alerts - Supported MNOs.
Why are rules based on MSISDN?
Usage is tracked against the MSISDN, making it the most reliable identifier. An ICCID can be associated with multiple MSISDNs.
Can I apply a rule to a whole tariff instead of picking SIMs?
Yes — choose All SIMs with a particular tariff when setting up the rule, instead of A list of SIMs. Every SIM on that tariff is covered automatically, including ones added after you create the rule. See How to create a Caps & Alerts rule for the steps.
Can I create multiple rules for the same SIM?
Yes. You can include the same MSISDN in multiple rules.
What happens if many SIMs reach a threshold at the same time?
You will receive one email per SIM. This may result in a high volume of emails.
Do I need a separate alert for caps?
No. When a cap is applied, an alert is automatically sent.
How quickly are alerts and caps applied?
This depends on the network, many networks trigger alerts within five minutes; some may take longer, but usually within one hour.
While a cap may be applied quite quickly it may still not prevent further data usage until the current session has ended. This is because a cap prevents new data sessions, SMS messages and voice calls from being created, it does not end an existing data session.
Wireless Logic accepts no responsibility for additional charges incurred for SIMs that breach their data limit due to a session not ending when a cap has been automatically applied.
Will I always avoid overage charges?
Not always. The SIM may continue using data until the current session ends.
Is there a limit on how many SIMs a rule can cover?
If you choose A list of SIMs (MSISDNs typed in or uploaded by CSV), a single rule can cover up to 2,000 SIMs. If you choose All SIMs with a particular tariff, there is no practical limit — this option is built to handle tariffs with hundreds of thousands of SIMs. If you need to cover more SIMs than the list limit allows, either split them across multiple rules or use the tariff option if they share a tariff.
What happens if SIMs are added to or removed from the tariff after I create a dynamic rule?
Nothing you need to do. The rule keeps itself up to date: a SIM added to the tariff is covered automatically, and a SIM moved off the tariff is no longer included.
Which tariffs can I choose from?
Any tariff that has at least one supported MNO/APN combination (see Caps & Alerts - Supported MNOs). When you click Choose a tariff, your tariffs are split into Suggested (eligible) and Not supported, so you'll know before you commit to a rule.
How do I remove a cap from a SIM?
Use the Remove Cap action from the SIM's action bar (Go to SIMPro > Subscriptions > Select SIM > More actions > Remove cap). You'll need the "Role Uncap" permission.
If I remove a cap, will it come back?
Not from the same rule. Once you remove a cap, the rule that applied it won't re-cap that SIM again during the same billing period. A different rule with a higher threshold can still cap it, though, so a SIM can be capped and uncapped more than once a month if you have more than one cap rule covering it.
Can I create or edit rules using an API?
No. This feature is not currently available via API.
What happens to existing capping solutions?
Existing solutions will continue to work. They may be replaced in the future.
What happens if I create a rule for unsupported SIMs?
When you save a rule, caps & alerts automatically checks that the SIMs you have specified are eligible - that they belong to your account and that they are on a supported MNO/APN. If there are any SIMs that are ineligible then a message will be shown explaining the cause of the problem.
What is the conversion between KB, MB and GB?
There are 1,024KB in 1MB and 1,024MB in 1GB. If you want to create a rule for 1.5GB you would therefore need to set the threshold at 1,024 + 512 = 1,536MB