Rebooting a device is often one of the quickest ways to resolve temporary connectivity issues. While it may seem simple, a reboot can reset several components involved in mobile connectivity and restore normal operation.
What happens when you reboot a device?
When a device is rebooted, it performs a clean restart of its operating system and modem. This can help by:
- Resetting the cellular modem
The modem reinitialises its connection to the mobile network, which can clear temporary registration or signalling issues. - Re-establishing the network connection
The device disconnects from the network and performs a fresh network attach, which can help if it was previously connected to a network with degraded service or an incomplete session. - Refreshing SIM and network credentials
Rebooting can prompt the device to re-read SIM information and renegotiate network parameters with the mobile network. - Clearing temporary software or memory issues
Long-running devices may encounter transient software states or memory constraints that affect connectivity. A reboot clears these without requiring configuration changes.
When is a reboot especially helpful?
A device reboot can be effective if you are experiencing:
- Intermittent or dropped connectivity
- The device showing as offline unexpectedly
- Failure to reconnect after a network change
- Issues following configuration updates or SIM changes
What a reboot does not change
Rebooting a device does not:
- Modify your SIM plan or account settings
- Change network coverage in your location
- Permanently fix hardware faults or antenna issues
If connectivity issues persist after rebooting, further investigation may be required.
Next steps
If the issue continues after a reboot, please contact our support team with details of the device, SIM, and the time the issue occurred. This will help us investigate further