A ping can be performed from the diagnostics page found on the Subscription SIM details page. Please note that pinging a SIM uses a small amount of your SIM data (1,136 bytes). Ensure that you have sufficient data available to avoid potential overage charges.
A ping will send a very small amount of data to the device. If the SIM is contactable, it will send a small message back showing it is online.
When you send a ping, three different ping probes will be sequentially executed for the following purposes:
- Wakeup: 5 pings 56 bytes for waking up the device from eventual device/mobile network standby (low power) mode.
- Standard: 10 pings 56 bytes Indicates the average round trip time of the then awake destination.
- Big: 10 pings 1024 bytes: Indicator if there might be a problem with bigger IP packets on the device or somewhere on the IP route.
This will be presented to you in a table like the one seen below. There is a row for the three ping probes sent for a ping.
What the columns mean?
Status:
- Successful: The ping probe was received by the device with 0% lost
- Warning: the ping probe was partially received, with less than 30% lost
- Failed: The ping probe lost more than 30%
Sent: This is the number of probe packets sent to the device
Size: This is the amount of data the packed were sending
Lost: This is the number of packets that were lost and not returned by the device shown as a percentage
Avg. RTT: This is the average return time for the device to send a message back
To perform a ping, you will need:
- The SIM to be active and have an IP address.
- The device to be turned on.
- The SIM must be connected through a shared Wireless logic or Arkessa APN (not customer-dedicated)
- The device must allow ICMP packets through (in and out) to all sources/destinations.