With these simple steps, we aim to diagnose and resolve any connectivity issues you're facing with your Vodafone or O2 SIM:
Estimated Process Time: Typically up to to 3 hours, however, this can vary.
Step 1: Remote SIM Swap
- Our team will remotely swap the MSISDN (mobile number) and its full configuration onto one of our test SIM cards.
- This process ensures that we can accurately assess and troubleshoot any issues affecting your connectivity. Replicating or ruling out any provisioning issues.
- Swapping provisioning on to the test SIM typically takes a few minutes, however, can take up to an hour to fully complete.
Step 2: Testing with a 4G Dongle
- Once the SIM swap is complete, we'll insert the test SIM into a 4G dongle.
- The dongle serves as a reliable tool to test the connectivity of the SIM in a real-world scenario.
Step 3: Establishing Connection
- We'll initiate the registration process to check if the SIM is able to establish a connection to the network.
- This step helps us determine if the SIM provisioning is correct and if there are any network-related issues.
Step 4: Comprehensive Testing
- After establishing the network connection, we'll conduct comprehensive testing to ensure everything is functioning smoothly.
- For data issues this includes activities such as pinging the IP address, searching the internet, and testing upload and download speeds.
Step 5: Confirmation and Feedback
- Once testing is complete, we'll provide you with confirmation of the results and switch the MSISDN back onto the original ICCID.
- If the SIM does not connect automatically, a reboot should be done after an hour which may help push the SIM into a session.
- Your feedback is important to us, so feel free to let us know if you're experiencing any further issues or if everything is working perfectly.