SIM refreshes

What is a SIM refresh?

In a SIM refresh, your SIM will be disconnected and then reattached to the network. This is to try and solve any issues, such as connectivity or roaming issues.

Note: A successful SIM refresh might take 24 hours to complete.

How can I request a SIM refresh?

  1. Log in to SIMPro and go to your Subscriptions page.
  2. Select the SIM(s) you want to refresh and click SIM refresh:


  3. You can add an optional customer reference and notes.
  4. You can choose whether you want to request Send SMS by ticking the box.
  5. Tick the T&Cs box and click Create request:

  6. Once your request has been received, look out for an email from SIMPro containing further details about your SIM refresh.
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