| WL Reference Number | 2709473 |
| Start Date and Time: | 09/11/2026 08:30 |
| End Date and Time: | 09/11/2026 09:41 |
| Incident Classification: | P1 (WL DEV & SYS.) |
| Next Update: | (P1) 1 hour |
Dear Customer,
SIMPro users cannot receive 2FA login codes by SMS, so they cannot log in where 2FA is enforced.
A change deployed to SIMPro at approximately 08:20 caused an issue with the background services responsible for processing messages. As a result, messages stopped being processed from around 08:30, including 2FA SMS requests. These messages were queued but not sent while the services were unavailable.
Latest update:
No further updates as the issue is now resolved.
ALL CONNECTIVITY TYPES
SIMPro
Please note all times mentioned are in UTC.
We apologise for any inconvenience caused and we thank you for your patience.
Should you have any questions or require further assistance, please do not hesitate to contact: [support@wirelesslogic.com](mailto:support@wirelesslogic.com) quoting reference: 2709473