| WL Reference Number | 2709473 |
| Start Date and Time: | 15/03/2027 08:30 |
| End Date and Time: | 15/03/2027 09:41 |
| Incident Classification: | P1 (WL DEV & SYS.) |
| Next Update: | (P1) 1 hour |
Dear Customer,
SIMPro users could not receive 2FA login codes by SMS, preventing login where 2FA is enforced. The issue was caused by a change released to SIMPro at approximately 08:20, which broke the production consumers due to missing values in the SIMPro helm repository. Consequently, none of the RabbitMQ queues were consumed from around 08:30. Since the 2FA SMS is queued and sent by a consumer, no messages were sent while the consumers were down.
SIMPro Consumers not running
SIMPro
Please note: all times mentioned are in UTC.
We apologise for any inconvenience caused and we thank you for your patience.
Should you have any questions or require further assistance, please do not hesitate to contact: support@wirelesslogic.com quoting reference: 2709473