| WL Reference Number | #2673000 |
| Start Date and Time: | 21/10/2026 11:30 |
| End Date and Time: | 21/10/2026 19:15 |
| Incident Classification: | P0 (MNO) |
| Next Update: |
Dear Customer,
We are taking SIMPro offline from 11:35 UTC today, 21 October, to apply an urgent security update to one of the platform’s underlying components. We have made this decision as a precaution. No customer data has been affected. We expect to be back online at around 15:00 UTC.
Latest update:
Security maintenance on SIMPro has been completed and SIMPro is operational again. No customer data has been affected. Thank you again for your patience.
Please note all times mentioned are in UTC.
We apologise for any inconvenience caused and we thank you for your patience.
Should you have any questions or require further assistance, please do not hesitate to contact: [support@wirelesslogic.com](mailto:support@wirelesslogic.com) quoting reference: #2673000