| WL Reference Number | 2713910 |
| Start Date and Time: | 11/11/2026 05:00 |
| End Date and Time: | 12/11/2026 17:45 |
| Incident Classification: | P1 (WL DEV & SYS.) |
| Next Update: | (P1) 1 hour |
Dear Customer,
We are currently experiencing an issue with our usage alert function within the SIMPro5 platform, which has resulted in customers not receiving daily usage alert emails.
Our development team is investigating the issue as a priority, and we will provide you with further information as soon as possible.
Latest update:
The daily usage alerts that were due at 05:00 GMT on 12 November were delayed and have now been sent. We apologise for the delay.
ALL CONNECTIVITY TYPES
SIMPro
Please note all times mentioned are in UTC.
We apologise for any inconvenience caused and we thank you for your patience.
Should you have any questions or require further assistance, please do not hesitate to contact: [support@wirelesslogic.com](mailto:support@wirelesslogic.com) quoting reference: 2713910