| WL Reference Number | #2671294 |
| Start Date and Time: | 19/10/2026 16:46 |
| End Date and Time: | 19/10/2026 17:10 |
| Incident Classification: | P2 (MNO) |
| Next Update: | (P2) 3 hours or as per incident owner advice. |
Dear Customer,
Dear Customer, We would like to inform you that we have observed an outage affecting COM4 SIMs and are currently investigating the issue as a priority. Our engineers are actively working to identify the cause and restore normal service as quickly as possible. We will provide a further update as soon as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Latest update:
Resolved - The outage affecting COM4 SIMs from 16:46 UTC to 17:10 UTC is resolved. Root cause was a configuration fault within our network. Service is stable and being monitored. No customer action is required.
ALL CONNECTIVITY TYPES; Public APN Dynamic; Private Fixed No VPN; Private APN Public Fixed; Private APN IPSEC VPN; Private APN IPSEC With BGP; Private APN SSL; Private APN Open VPN; Private APN Custom Interconnect; Managed Customer APN Fixed IP; Managed Customer APN Dynamic; Nucleus Network Public IP; Private APN Open VPN, SIM to SIM; NetPro L2TP; DMVPN; Private APN Public NAT/PAT; Anomaly Detection
Conexa-OS
Please note all times mentioned are in UTC.
We apologise for any inconvenience caused and we thank you for your patience.
Should you have any questions or require further assistance, please do not hesitate to contact: [support@wirelesslogic.com](mailto:support@wirelesslogic.com) quoting reference: #2671294