| WL Reference Number | #2669438 |
| Start Date and Time: | 16/10/2026 13:15 |
| End Date and Time: | 16/10/2026 14:25 |
| Incident Classification: | P2 (WL NetOps) |
| Next Update: | (P2) 3 hours, or as per incident owner advice |
Dear Customer,
A network incident has been detected and is currently under investigation by our engineering team. Further updates will be provided as more information becomes available.
Latest update:
Resolved – The network issue affecting customers was resolved at 14:25 UTC on 16 October 2026. The incident lasted approximately 70 minutes, from 13:15 to 14:25 UTC on 16 October 2026. The root cause has not yet been confirmed, and our engineering team is continuing to investigate.
Private APN IPSEC VPN
SIMPro; ALL MNOs
Please note all times mentioned are in UTC.
We apologise for any inconvenience caused and we thank you for your patience.
Should you have any questions or require further assistance, please do not hesitate to contact: [support@wirelesslogic.com](mailto:support@wirelesslogic.com) quoting reference: #2669438