| WL Reference Number | 2591912 |
| Start Date and Time: | 11/08/2026 21:36 |
| End Date and Time: | 11/08/2026 23:00 |
| Incident Classification: | P2 (WL DEV & SYS.) |
| Next Update: | N/A as the issue is already resolved. |
Dear Customer,
Since 21:36 UTC, some customers experienced a delay of up to 90 minutes in usage information for Caps & Alerts only. No other services were affected. This was caused by a delay in processing on our usage reporting pipeline, which our engineers have resolved. Usage information will be fully caught up by 00:00 UTC.
Latest update:
ALL CONNECTIVITY TYPES
Please note all times mentioned are in UTC.
We apologise for any inconvenience caused and we thank you for your patience.
Should you have any questions or require further assistance, please do not hesitate to contact: [support@wirelesslogic.com](mailto:support@wirelesslogic.com) quoting reference: 2591912