| WL Reference Number | 2585133 |
| Start Date and Time: | 10/08/2026 15:05 |
| End Date and Time: | 10/08/2026 15:33 |
| Incident Classification: | P0 (WL DEV & SYS.) |
| Next Update: | (P0) 1 hour |
Dear Customer,
SIMPro web portal unresponsive/down for customers and internal users.
Latest update:
16:50 UTC: The portal issue has been resolved, and services have been restored. Users should now be able to access and use the portal as normal. We apologise for any inconvenience caused and appreciate your patience while the issue was being addressed.
ALL CONNECTIVITY TYPES
SIMPro; ALL MNOs
Please note all times mentioned are in UTC.
We apologise for any inconvenience caused and we thank you for your patience.
Should you have any questions or require further assistance, please do not hesitate to contact: [support@wirelesslogic.com](mailto:support@wirelesslogic.com) quoting reference: 2585133