For security reasons, access to the 'mdex Connection Management Portal' (mCOP) is being made mandatory for all users to a multi-factor authentication (MFA). Access will henceforth only be possible using the 'Two-Factor Authentication' method by entering a one-time password (TOTP / One-time Code). Please set up two-factor authentication to continue logging into mCOP easily and securely.
Contents:
Setup and management of 'Two-Factor Authentication'
Required Authenticator App
Management in mCOP (manager.mdex.de)
Management in mCOP 2.0 (mcop.mdex.de)
FAQs
What is the purpose of multi-factor authentication?
What multi-factor authentication method does mCOP use?
How does login with 'Two-Factor Authentication' work?
Is it still possible to log in to mCOP without 'two-factor authentication'?
How can I add additional users in mCOP?
What should be done when changing smartphones/tablets?
What should be done if the smartphone/tablet is lost or defective?
Setup and management of 'Two-Factor Authentication'
Access to the portals mCOP (manager.mdex.de) and mCOP 2.0 (mcop.mdex.de) is via the same login credentials. Therefore, the setup of 'Two-Factor Authentication' can be done in either of the two portals and is then valid for both portals mCOP and mCOP 2.0.
After mandatory activation of multi-factor authentication (MFA), you will be prompted during login to first set up 'Two-Factor Authentication' with a one-time password (One-time code) as multi-factor authentication. Please follow the instructions in the displayed mCOP dialog.
Required Authenticator App
For setting up 'Two-Factor Authentication' (2FA), an authenticator app is required on your smartphone/tablet that generates a one-time password (TOTP), for example:
- For Android:
- For iOS:
Management in mCOP (manager.mdex.de)
Management of 'Two-Factor Authentication' is done under Home → My Profile at One Time Password. To activate, enter your current mCOP login password, click 'Setup' and follow the instructions in the dialog according to this description.
If 'Two-Factor Authentication' is already activated, it can be deactivated here by entering the current mCOP login password, klick on 'Disable' and reconfigured it for another smartphone/tablet.
Management in mCOP 2.0 (mcop.mdex.de)
Management of 'Two-Factor Authentication' is done in the profile settings. To do this, click on your username (top left) on Security, then on Account Security → Signing in Management is under Two-Factor Authentication.
To set up 'Two-Factor Authentication', click on 'Set up Authenticator application'. Please follow the instructions in the displayed dialog for setup, see example:
Enter your smartphone/tablet name as Device Name for easier identification. This will appear after the two-factor authentication in mCOP 2.0:
To remove an activated 'Two-Factor Authentication', click Delete. You can then reconfigure it for another smartphone or tablet.
FAQs
What is the purpose of multi-factor authentication?
Multi-factor authentication (MFA) protects digital systems by requiring several independent proofs of identity. This increases security as attackers need, besides your username and password, additional authentication factors.
What multi-factor authentication method does mCOP use?
The common method 'Two-Factor Authentication' (2FA) is available as multi-factor authentication for mCOP. In addition to the usual login data (username and password), the entry of a generated one-time password (TOTP) is required. This is generated, for example, by an authenticator app on your previously registered smartphone.
How does login with 'Two-Factor Authentication' work?
After activating 'Two-Factor Authentication', during the login process you will be prompted, after entering your usual login data (username and password), to enter the one-time password (One-time code) generated by your authenticator app.
mCOP (manager.mdex.de)
mCOP 2.0 (mcop.mdex.de)
Is it still possible to log in to mCOP without 'two-factor authentication'?
For security reasons, access to mCOP is only possible using two-factor authentication. Two-factor authentication cannot be deactivated.
If multiple users have previously shared an mCOP user account, it is now necessary to create a separate user account for each individual in the mCOP User Management section.
How can I add additional users in mCOP?
The mCOP user management function for creating additional users is available exclusively in the mCOP 2.0 portal. For further details, please refer to mCOP User Management.
What should be done when changing smartphones/tablets?
If you have already set up 'Two-Factor Authentication' with a one-time password using an app on your smartphone or tablet, first delete this activation in the mCOP profile settings and activate it again with your new smartphone/tablet. See also Setup and management of 'Two-Factor Authentication'.
What should be done if the smartphone/tablet is lost or defective?
If the smartphone/tablet activated for 'Two-Factor Authentication' with a one-time password is defective or lost, please contact Technical Support: Contact.
- Technical Support can reset the configured 'Two-Factor Authentication'.
- Subsequently, you will be prompted at the next login in mCOP to activate 'Two-Factor Authentication' for another smartphone according to How is 'Two-Factor Authentication' set up in mCOP?.