| WL Reference Number | #2612465 |
| Start Date and Time: | 28/08/2026 12:00 |
| End Date and Time: | 03/09/2026 15:05 |
| Incident Classification: | P2 (WL NetOps) |
| Next Update: | (P3) 6 hours, or as per incident owner's advice |
Dear Customer,
We are currently unable to assign IPs to Conexa-LD SIMs using the connectivity type No VPN. Most requests are failing with the error due to duplicate IPs.
Latest update:
A number of new SIM activations on the Conexa LD network are failing to complete. Affected SIMs are not receiving a working IP address and therefore cannot establish a data session. SIMs already active on Conexa LD are not affected and continue to operate normally.
We apologise for the disruption. We have identified the root cause as an IP addressing conflict within the Conexa LD allocation platform and are working to resolve it. No action is needed at your end — affected SIMs will connect automatically once the fix is applied.
If you have a live deployment or install schedule on Conexa LD affected by this, please contact your account manager so we can prioritise your SIMs.
Private Fixed No VPN
Conexa-LD
Please note all times mentioned are in UTC.
We apologise for any inconvenience caused and we thank you for your patience.
Should you have any questions or require further assistance, please do not hesitate to contact: [support@wirelesslogic.com](mailto:support@wirelesslogic.com) quoting reference: #2612465