| WL Reference Number | 2401672 |
| Start Date and Time: | 15/03/2026 11:20 |
| End Date and Time: | |
| Incident Classification: | P1 (WL NetOps) |
| Next Update: | (P1) 1 hour |
Dear Customer,
Users accessing the SIM Management page in both SIMPro4 and SIMPro5 are experiencing an issue where SIMs are not being displayed. The page may either load without showing any SIM data, display a blank grid, or fail partially (filters/search not working). This issue is impacting both external customers and internal operational users.
Latest update:
Update at 13:25: Our team is actively working on a resolution to restore the display of SIMs on the SIM Management Page. Please note that SIM connectivity is unaffected and no data has been lost.
APNs/Systems/Services impacted: SIMPro
Services Affected: SIMPro
Please note all times mentioned are in UTC.
We apologise for any inconvenience caused and we thank you for your patience.
Should you have any questions or require further assistance, please do not hesitate to contact: support@wirelesslogic.com quoting reference: 2401672