How to perform a traceroute

From Windows

1. Open the command prompt by clicking on the Start menu and type “cmd”.
2. A black box will appear. Type in “tracert x.x.x.x”, where in place of "x.x.x.x", you type the IP address of the SIM/device.
3. Send the traceroute results to support@wirelesslogic.com.

From a Mac

1. Click the Launchpad icon in the Dock. Type "Terminal" in the search field, then click on Terminal.
2. In the Finder, open the Applications/Utilities folder, then double-click on Terminal.
3. In the Terminal box that appears, type in “tracert x.x.x.x”, where in place of "x.x.x.x", you type the IP address of the SIM/device.
4. Send the traceroute results to support@wirelesslogic.com.