From Windows
- Open the command prompt by clicking on the Start menu and type “cmd”.
- A black box will appear. Type in “tracert x.x.x.x”, where in place of "x.x.x.x", you type the IP address of the SIM/device.
- Send the traceroute results to support@wirelesslogic.com.
From a Mac
- Click the Launchpad icon in the Dock. Type "Terminal" in the search field, then click on Terminal.
- In the Finder, open the Applications/Utilities folder, then double-click on Terminal.
- In the Terminal box that appears, type in “tracert x.x.x.x”, where in place of "x.x.x.x", you type the IP address of the SIM/device.
- Send the traceroute results to support@wirelesslogic.com.