By chat
You can connect with various teams in real time during local time office hours through our digital assistant, Wilo.
Wilo is accessible 24/7 via the bottom-right corner of the screen in the Help Centre or SIMPro. She can help answer your questions, guide you through self-service options, and, if needed, connect you to a human agent during business hours.
If a solution isn’t found, Wilo will pass your request to a member of our team.
All conversations with Wilo or an agent are now asynchronous—meaning your chat history is saved so you can return and continue the conversation at any time.
By phone
UK: +44 330 056 3300
France: +33 8 05 08 42 96
Spain: +34 944 04 39 62
Germany: +49 4109 555 400
Nordics: +45 7022 2045
USA: +1 414 279 0706
China: +86 755 88998809
By email
If our offices are closed, you can always send an email to the relevant team:
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Sales
Primary contact for new pricing, contract queries, new product information, and sales-related decisions.
If you have a dedicated account manager, you can contact them directly via their email address or mobile number.
UK: sales@wirelesslogic.com
France: salesfr@wirelesslogic.com
Spain: ventas@wirelesslogic.com
Germany: vertrieb@mdex.de
Nordics: support@wirelesslogic.dk
USA: sales@wirelesslogic.com
China: hellocn@wirelesslogic.com
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Orders
Responsible for processing and managing all customer orders from validation through to fulfilment, including the setup and configuration of routers.
UK: orders@wirelesslogic.com
France: salesadminfr@wirelesslogic.com
Spain: pedidos@wirelesslogic.com
Germany: support@wirelesslogic.de
Nordics: support@wirelesslogic.dk
USA: orders@wirelesslogic.com
China: orderscn@wirelesslogic.com
APAC: ordersapac@wirelesslogic.com
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Customer Support
Handles first-line SIM diagnostics and supports customer onboarding, including SIMPro training, and general enquiries.
UK: support@wirelesslogic.com
France: support-fr@wirelesslogic.fr
Spain: soporte@wirelesslogic.com
Germany: support@wirelesslogic.de
Nordics: support@wirelesslogic.dk
USA: usa-support@wirelesslogic.com
China: supportcn@wirelesslogic.com
APAC: supportapac@wirelesslogic.com
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Commercial Support
Assists customers with usage and invoice queries, and processes Change of Ownership requests.
UK: commercialsupport@wirelesslogic.com
France: salesadminfr@wirelesslogic.com
Spain: facturas@wirelesslogic.com
Germany: support@wirelesslogic.de
Nordics: support@wirelesslogic.dk
USA: commercialsupport@wirelesslogic.com
China: commercialsupport@wirelesslogic.com
APAC: commercialsupportapac@wirelesslogic.com
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Finance
Responsible for setting up new accounts, taking credit card payments, and requesting outstanding payments.
UK: creditcontrol@wirelesslogic.com
France: creditcontrol@wirelesslogic.com
Spain: facturas@wirelesslogic.com
Germany: buchhaltung@mdex.de
Nordics: invoice@wirelesslogic.dk
USA: creditcontrol@wirelesslogic.com
China: hellocn@wirelesslogic.com
APAC: creditcontrolapac@wirelesslogic.com
By ticket
Please submit all support tickets through Wilo. For guidance on how to raise a support ticket, refer to this article.