How to submit a change of ownership request

  1. Log in to SIMPro and click on the chat widget on the bottom right of the page.

  2. This will open up a chat with Wilo. Please ask Wilo about your change of ownership query.

  3. Wilo will then be able to guide you through raising a change of ownership request. Please fill out the form she provides.



  4. You will need to include a target transfer date. This is the date where full ownership of the SIM/billing is transferred. Your transfer date must be the first day of the requested month.
    Note: Any previous debt prior to the requested date will be the Current Owner's responsibility.
  5. Wilo will then ask for the list of SIMs being transferred. Please provide the details of the SIMs being transferred. Only use the text box if you are transferring the entire account or up to five SIMs. For larger lists, use the option to attach a spreadsheet of SIM numbers.

  6. Finally, Wilo will pass you though to a human who will process your Change of Ownership request. Please add any extra details such as:

      • If you need to move any SIMPro users over to the new account, list their usernames.
      • Any one-off charges to be transferred if relevant.

Note: All Change of Ownerships take place on the first day of the following month.

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